What does the rate per night include?
The taxes are not included in the
rate
or meals. It
includes daily cleaning services and laundry, WiFi, A/C and Satellite T.V.
Pool
access,
private security during the night, parking lot.
How can I make a reservation?
By clicking the “Book Now” bar and
selecting
the check
in/check out dates. Our search engine is linked and live-updated to our
reservations system
so it's 100% reliable. If you want to reserve two residencies, it is
necessary
to follow two
different payment processes, one for each.
What is the Check in process?
Once you have made a reservation; You will
receive a
confirmation e-mail from our Reservations Department, in which you will have
to
confirm the
time you will arrive. All this with the objective to coordinate the Check in
process (keys
and information) with our Concierge. Please bring with you a copy of your
payment it will be
requested at the time of check in. You will also be asked to sign a voucher
as
warranty in
case of damage.
Are there restaurants and/or stores close by?
There are various stores
and
restaurants in
town, we are located at 100 m. from Tulum´s main Avenue. The beach and Tulum
ruins are 10
min. away and the supermarket is on the way to the beach 5 min. away from
the
residencies.
What are Cancellation Policies?
The cancellation/reservation policy can
be
found at the
"Reservations" tab and will also appear in your screen before proceeding
with
your booking
payment as a reminder.
*We suggest to bring small bills to facilitate payments such as cab rides and small purchases.
*We also suggest a daily tip for house keeping of around 2 USD or 3 USD.
Do you accept credit cards?
The deposit for your reservation is carried
out
via
Paypal. Once you arrive at the residencies Visa or MasterCard (credit or
debit)
are accepted
to pay the remaining balance.
Where is the closest ATM?
The nearest ATM is inside the closest
self-service
store 100
meters from the residencies.
Are pets allowed?
We are sorry but cleanliness and hygiene is one of our
top
priorities, we do not accept pets inside the facilities.
Is smoking allowed inside the residencies?
Smoking is not allowed inside
the
residencies, only at the terraces and open areas.
What happens if there is a change on my itinerary that affects the time I
will
check in?
Since the check in process is personalized, it is very important to notify
our
Concierge of
any change that affects your time of arrival. Please contact us at: cocovillagereservas@gmail.com
and/or whatsapp:
How do I get to the beach from the residences?
Biking from Coco Village
to Coco Tulum will no take more than 30 min, also you can just grab a taxi
on the main Av. and be at Coco Tulum in less than 15 min!
CAR
Exiting from the Cancun Airport, turn right (south) towards the road
to Playa del Carmen, Tulum and Chetumal. It will take you approximately 45 minutes
to get to Playa del Carmen.
Following the central lanes you can take the overpass on Playa del Carmen, which
will save you 20 minutes.
It is 65 Km. From Playa del Carmen to Tulum.
Once you get to Tulum, keep going straight till you get to a gas station at the end
of the Avenue on the left side (you will see a convenience store).
Look at the location map for more details.
BUS
You can ride a bus directly from the Cancun Airport. Once you have
passed the luggage collection area look to your right (past the Tiki-bar) you should
find the ADO booking office
(consult Schedule on www.ado.com.mx). If your flight arrives past 6 p.m. we highly
recommend to ask our Reservations Department for private transportation.
Once you get to the ADO Bus Terminal in Tulum you can take a cab to Coco Village
Tulum.
PRIVATE TRANSPORTATION
If you want to make a reservation for private
transportation, please contact our Reservations Department for them to take care of
the process.
SERVICES
WiFi Connection
A/C
Satelital TV
Parking Zone
Hot water
Transportation from the airport
Tours
Car rental
Bike rental
Baby Sitters
Spa service
Daily cleaning
Wash and dry machines inside each residence
AMENITIES
Beach towels
Bathroom towels
Shampoo
Conditioner
Soap
Mouth wash
Shower gel